Shopping Online

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We know that you Sunny D fans are savvy shoppers. Shopping online is easy, quick, and can offer up bargains. But what happens if you run into problems? Don’t worry, the Sunny D team has got your back with our quick guide to safe shopping online.

Know Your Rights

The Sale of Goods Act applies to online sales in the UK. You have the right to return your order up to 14 days from the day you receive your goods. Many online retailers extend this even further so do read the terms and conditions.

Use Familiar Websites

It’s safest to go straight to the website of a shop you trust, rather than go through a search engine. Only buy from established retailers. Don’t click on links in unfamiliar emails.

Know your Seller

Never give someone personal information online if it seems suspicious. Don’t pay by direct transfer (straight to a bank account). If you don’t know the person then it’s best to pay via a secure payment site like PayPal. Fake ticket sales are a big problem. Remember it’s easy for scammers to set up a false website which can look just like the real think, so check first.

Look after your Bank Card Details

Avoid entering your bank card details unless there is a shield or lock icon in the address bar. This means that your personal details are strongly encrypted and cannot be read by a third party. If you have a credit card (rather than a debit card) it’s best to use it online, as you are covered if the item never turns up.

Use Strong Passwords

Many websites use two-factor authentication (2FA [link]), which adds an extra layer of safety by requiring additional information, like a telephone number or email address to access your account. This is particularly important with online banking. 

Use Your Common Sense

Don’t give out loads of personal information. Trust your instinct. Does the price seem too good to be true? It probably is. 

Save the Paperwork

There should be a final confirmation page on the website or sent to your email address, confirming the order. Save this for future reference and in case of any disputes.

Check your Statements

Boring but necessary. A quick check through your statement is important to see if there have been any dodgy transactions, in particular several small payments to the same account. If there’s anything you don’t recognise, contact your bank or building society straight away.

Freecycle Scam

Watch out for this frequent scam on the Freecycle website. Someone sends out an email offering an item, and you reply. Some time later they email you, apologising for the delay. They say you can have the item but they’ve moved somewhere far away so you’ll have to pay the courier. Alarm bells should ring when they helpfully offer to organise the delivery for you. Never hand over money online to someone if you don’t know exactly who they are.